FAQ

How to make a return?

You have 30 days* from receipt of your order to return your items.

Items must be returned in their original condition, unworn and with tags attached.

Returns are at your expense. Please include your name and order number.

Please email us at the following address for return requests: hello@maisonlecomteflament.com

Where are our scarves made?

Our scarves are made in India and Italy in high-end workshops with real expertise and exclusively from natural materials.

What is the processing time for my order?

Allow 2 to 4 business days excluding 24H DHL orders. If you have an urgent request, email us at hello@maisonlecomteflament.com or add a comment when ordering.

What is the shipping time for my order?

Depending on your chosen delivery option, for France: D+1 (excluding Friday) for DHL Express, D+4 for standard home delivery. For Europe and USA, this may vary, or allow approximately 2 to 3 days.

Where can I find my order tracking?

You received a shipping confirmation email with the tracking number. Be careful, if your email was entered incorrectly (typo) when ordering, you will not receive anything... In this case, email us at hello@maisonlecomteflament.com

I'm hesitating between several materials?

Don't hesitate to email us at hello@maisonlecomteflament.com. We are preparing a "how to choose your material" section to help you buy what suits you best 😉

How do I care for my scarf?

A blog post is dedicated to the care of your scarf; feel free to consult it. However, the main rules are: do not store it in a ball, spread out your scarf or fold it flat to preserve it. Please read the composition label carefully for washing recommendations, and entrust your scarf to your dry cleaner. No machine washing and no hand washing.

I have a problem with my order, what should I do?

There are no problems, only solutions 😊. Send us a quick message at hello@maisonlecomteflament.com and we will do our best to resolve your problem as soon as possible.

Will you be restocking sold-out products?

It depends on the references. You can sign up for a stock alert 😊, or email us at hello@maisonlecomteflament.com

It's a gift, can I have a gift box?

You can add a gift box to your cart. We do not seal the box so you can see the package and also so you can identify the scarves when ordering multiple items 🥰